Is my information secure?
Yes. At eLUXURY.co your privacy and security are important to us. Please read our privacy policy for a complete description of how we treat confidential information. Our secure online checkout system is provided by Truition, Inc.

How can I search for an item on the site?
You may choose to browse through our categories or you may search by keyword (such as designer or brand), by item number, or by desired price range.

How do I get help if I have questions?
Our Customer Care Professionals can be contacted in one of three easy ways:

1. Live Internet Chat.
We highly recommend this method because it will provide you with the quickest service.
2. Email us at [email protected]
3. Call us toll free .

Our business hours are Monday through Friday 9 AM to 5 PM, U.S. Western Time.

How long does it take to deliver the goods?
Normally it take 10-14 days to arrive( to US regions). Sometimes it  will arrive later than expectation due to customs clearance since the goods you purchased was a high rish products. Sometimes custom clearance  need (USA 2-3 days) other countries take up to 7-10 days, but we guaranteed the goods will  be arrived not later than 30 days. ( Seldom happened ...except some countries like Germany,United Kingdom or Italy)

What types of courrier service do you use?
Please understand your order is high risk product, we only use EMS & USPS ( United States) to send your replica designer products strait to your door.Other  like UPS or FEDEX  is not allowed to ship  any high risk products. Upon shipment you will receive an email with your order confirmation number and shipping tracking number.

What if my shipment is lost or missing?
We can ship worldwide. Except some countries like Spain & Netherlands....their Customs do not accept any imported goods of replicas.

If you should experience such a problem a replacement solution will be offered to you. As part of our commitment to customer service excellence we offer our clients an in-house insurance: Since you have paid for your order, we pledge that your order will be delivered to you!  

What are my payment options?
We accept American Express, Visa, and Discover through our secure check-out system.
We also accept Paypal,western union and TT wire Transfer ( US). Please email us if you want to pay by those methods.

Do I have to pay sales tax?
eluxuryco is non required charge sales tax.

Can I cancel an order?
Yes. Should you find it necessary to cancel an order, you may do so prior to shipping; however, you will incur a cancellation fee. Please contact [email protected] for assistance.